Front Of House

At the heart of our salon lies our dedicated reception team, who are the backbone of our business and play a key role in our salon's success. Our reception team has studied our GA-Pedia by heart and knows every service we perform, ensuring that they have a deep understanding of our unique techniques and approach to beauty. They are trained to guide you through our range of services and products, understanding your individual needs and preferences, and recommending the most suitable options for you. Our reception team provides top-notch customer service from the moment you walk in, welcoming you with a warm smile and ensuring your visit is comfortable and stress-free. Their unwavering commitment to customer satisfaction and attention to detail is what sets us apart from other salons. Our reception team's knowledge of our unique GA techniques and services, coupled with their friendly and approachable demeanor, makes them an essential part of our salon's success. Come see for yourself why our reception team is the backbone of our business. We are proud to have them as part of the GA family

Vincenzo Laviano

VIP CONCIERGE - HEAD OF CUSTOMERS RELATION

As the head receptionist at Gennaro Dell'Aquila, I take pride in my role as the face of the company and the first point of contact for our clients. With a background in hospitality, I have a keen eye for detail and a natural talent for delivering impeccable customer service. I believe that the experience our clients have at the salon is just as important as the results they receive, and I am dedicated to ensuring that every client feels welcomed, valued, and taken care of from the moment they step through our doors. As a true champion of the GA brand, I am committed to the success of the salon and to continuously improving our client experience. This is why I am not just a receptionist, but also a teacher and mentor to the other members of the front-of-house team. I believe that sharing my skills and knowledge is essential to the growth and success of the company, and I am proud to be able to help others achieve their full potential. Whether I am answering the phone, greeting clients, or training new team members, I always do so with a smile, knowing that I am making a positive contribution to the salon and to the lives of our clients

Rafal Durka

CUSTOMERS RELATIONS-MANAGER

Hi, my name is Rafal, but you can call me Raf! I'm part of the GA reception team, and I bring a creative spirit along with over 12 years of Business Management and Administration experience, mostly from my time in London. My philosophy in life is "There's always a solution!" I'm an avid traveler who's always on the lookout for my next big adventure. It's hard to keep me in one place for too long! I have a passion for all things odd and mystical, and when I'm not working or traveling, you can find me enjoying a good book outdoors. What I value most in life is human interaction. After all, it's the people who make life so interesting! You'll always find me trying to make a connection with someone new. As a part of the GA team, I'm excited to create memorable experiences for our clients and build lasting relationships with them.